Frequently Asked Questions
Everything you need to know about your Age of Innocence experience.
What is your standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 3-7 business days depending on your location.
How do I determine the correct size for my child?
Each product page features a detailed size guide. We recommend measuring your child's foot or chest and comparing it to our measurements to ensure the perfect fit.
What is your return policy?
We accept returns of unworn items in their original packaging within 14 days of delivery. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Are your materials ethically sourced?
Yes, we pride ourselves on using high-quality, natural materials such as soft leather and organic cotton, sourced from suppliers who adhere to strict ethical and environmental standards.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer service team.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for a secure and seamless checkout process.